Quality Guaranteed: Dream-Worthy Assurance ✨

  • Made to Order, Just for You

    At Dream Room Hub, every piece of dream decor is made “on demand.” That means we don’t carry inventory—we craft your items only after you place your order. It’s like your dream comes to life the moment you say, “Let’s do this!”

  • Luxury Quality, Dreamy Prices

    Because we print everything on demand, we can focus on delivering top-quality products without inflating the price. High quality at low prices? Now that’s what we call a dream come true.

  • Satisfaction Guaranteed: Sleep Easy

    We’re so confident you’ll love your items that we back them with our dreamy satisfaction guarantee. If your product arrives damaged or less than perfect, simply reach out to us. We’ll replace it or refund you. Your happiness is our ultimate dream goal!

Photo Requirements for Replacements and Refunds

To process a replacement or refund, we’ll need photo evidence of the product showing any issues or discrepancies. This helps us resolve the problem quickly and ensure a smooth experience for you.

Replacement & Refund Policy

  • While we strive for perfection, mistakes can happen. If there’s an issue with your order, we’ll do our best to make it right by offering a replacement or refund. Here’s what you need to know:

  • Submitting a Request:

    Include clear photos of the product in your request.

    Depending on the issue, the cost of the replacement or refund may be covered by Dream Room Hub or by you.

  • Upgraded Shipping Costs:

    If a replacement order includes upgraded shipping, you will be responsible for covering that additional cost.

When Dream Room Hub Covers the Cost:

  • We will cover the cost of a reprint or refund in the following situations:

    • A manufacturing issue with the product.
    • The product arrives damaged or broken.
    • You receive the wrong product.
    • The order is lost in transit (and no address changes are required).

When Dream Room Hub Does Not Cover the Cost:

  • You are responsible for covering the cost in these scenarios:

    • You’re dissatisfied with the product but it meets the manufacturer’s standards.
    • The wrong size is selected when placing the order.
    • The order is still within the maximum production and shipping times.
    • The order is lost in transit, but you request an address change.
    • The tracking shows the package was delivered, but it wasn’t received.

Lost in Transit

  • An order is considered "lost in transit" if it does not arrive at the provided shipping address within the maximum shipping timeframe.

    • If the standard shipping time has passed without the package arriving, you can report the issue, and we’ll investigate.
    • Note: Standard Shipping does not always update tracking to “Delivered” status.

    Dream Room Hub cannot cover replacement costs for orders marked as delivered but reported as not received. In these cases, the responsibility lies with the merchant or customer.

Exchange Policy 

  • We do not offer exchanges for any products. Since all items are custom-made on demand, we don’t maintain an inventory for exchanges. If there’s an issue with your order, we recommend following our refund or replacement process.

If you have questions or need further assistance, reach out to our support team at support@dreamroomhub.com. We're here to make your dream room a reality! 

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